FAQs | Frequently Asked Questions - Apna Ship Logistics | Your Trusted Nationwide Courier Solution.

1. What services does APNA SHIP LOGISTICS provide?

We offer comprehensive courier and logistics services, including:

Domestic parcel delivery across India.
Prepaid and Cash on Delivery (COD) options.
Cargo and supply chain solutions.
E-commerce order fulfillment for businesses.
Shipping for all types of boxes and loose parcels.

2. Where is APNA SHIP LOGISTICS located?

Our office is located at: 256, Fortune Mall, Near Galaxy Circle, Pal, Surat - 395009.

3. What are your operating hours?

We operate from 9:00 AM to 8:00 PM, Monday through Saturday.

4. Which locations do you serve?

We provide delivery services to all locations across India, covering both urban and rural areas.

5. How can I track my shipment?

You can track your shipment using the tracking feature on our website, www.apnashiplogistics.com. Simply enter your tracking ID for real-time updates.

6. How long does delivery take?

Delivery times depend on the destination and shipping type. Generally:

Standard delivery takes 3–7 business days.
Express delivery is completed within 1–3 business days.

7. What payment methods do you accept?

We accept multiple payment methods, including:

Prepaid options via online payment gateways.
Cash on Delivery (COD) for eligible shipments.

8. Are there any additional charges for COD services?

Yes, a nominal fee may apply for COD shipments, depending on the delivery location and order size.

9. Do you provide services for e-commerce businesses?

Yes, we specialize in e-commerce order bookings, pickups, and deliveries, ensuring efficient logistics support for businesses of all sizes.

10. Can I integrate APNA SHIP LOGISTICS with my online store?

Yes, we offer seamless integration for e-commerce platforms, enabling automated order processing and delivery updates.

11. What types of parcels can I ship?

We handle all types of shipments, including:

Documents and small parcels.
Bulk orders and cargo shipments.
Loose and securely packed boxes.

12. Are there any prohibited items?

Yes, we do not ship:

Hazardous or illegal materials.
Perishable items without prior approval.
Items restricted by Indian law or our shipping partners.

13. Can I cancel a shipment?

Yes, cancellations are possible if the shipment has not been dispatched. Contact us immediately to request cancellation.

14. What is your refund policy?

Refunds, if applicable, are processed within 7–10 business days, subject to approval and deduction of applicable fees.

15. Which courier partners do you work with?

We are partnered with leading Indian courier companies, including Amazon, Bluedart, E-Com, E-Kart, Delhivery, and many more.

16. Can I choose a specific partner for my shipment?

While we automatically select the most suitable partner based on your shipment requirements, you can request specific partners when placing your order.

17. How can I contact customer support?

You can reach us through:

Phone: +91-7667856104
Email: apnashiplogistics@gmail.com
Office Visit: 256, Fortune Mall, Near Galaxy Circle, Pal, Surat - 395009.

18. What should I do if my shipment is delayed or lost?

Contact our support team immediately. We’ll investigate and provide updates or resolution based on the situation.

Still have questions?

Visit www.apnashiplogistics.com/contact for more information or reach out to our team. We’re here to make your shipping experience seamless and hassle-free!